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Frequently Asked Questions

FAQ

Frequently Asked Questions

Find answers to the most common questions about our travel services, bookings, tours, hotels, and bus services. Get quick help and information to make your travel planning easier.

Tour Booking Questions

Booking a tour with us is easy! You can book online through our website, call us directly, or visit our office in Kolkata. Our booking process includes:

  • Select your preferred tour package
  • Choose your travel dates
  • Provide passenger details
  • Make payment (online or offline)
  • Receive booking confirmation

Our tour packages typically include:

  • Accommodation: Hotel stays with breakfast
  • Transportation: AC vehicle with experienced driver
  • Meals: Breakfast and some meals as specified
  • Guide: Professional tour guide for sightseeing
  • Activities: Sightseeing and activities mentioned in itinerary
  • Support: 24/7 customer support during the tour

Note: Airfare, personal expenses, and optional activities are usually not included.

Yes, absolutely! We specialize in customized tour packages. You can:

  • Modify existing itineraries
  • Add or remove destinations
  • Choose your preferred hotels
  • Select specific activities
  • Adjust travel dates and duration

Contact our travel experts to discuss your requirements and get a personalized quote.

Our cancellation policy is as follows:

  • 30+ days before departure: Full refund minus processing fees
  • 15-29 days before departure: 75% refund
  • 8-14 days before departure: 50% refund
  • 1-7 days before departure: 25% refund
  • On departure day or no-show: No refund

Special conditions may apply during peak seasons and for group bookings.

Hotel Booking Questions

You can book hotels through our website or by contacting us directly. We offer:

  • Wide range of hotels from budget to luxury
  • Best price guarantee
  • Instant booking confirmation
  • 24/7 customer support
  • Special deals and discounts

We offer a comprehensive range of accommodations:

  • Budget Hotels: Clean, comfortable accommodations at affordable rates
  • 3-Star Hotels: Good quality with essential amenities
  • 4-Star Hotels: Premium accommodations with excellent facilities
  • 5-Star Hotels: Luxury hotels with world-class amenities
  • Resorts: Perfect for leisure and family vacations
  • Heritage Hotels: Unique cultural experiences

Bus Booking Questions

Booking bus tickets is simple with Friend Travels:

  • Visit our website and select bus booking
  • Choose your route and travel date
  • Select your preferred bus type and seat
  • Make online payment
  • Receive e-ticket via email/SMS

You can also book through our office or call us for assistance.

We offer various bus types to suit your comfort and budget:

  • AC Sleeper: Air-conditioned sleeper buses with comfortable berths
  • Non-AC Sleeper: Economical sleeper buses
  • AC Seater: Air-conditioned luxury coaches
  • Non-AC Seater: Regular seating buses
  • Volvo/Mercedes: Premium luxury buses

Payment & General Questions

We accept multiple payment methods for your convenience:

  • Online Payment: Credit/Debit cards, UPI, Net Banking
  • Digital Wallets: Paytm, Google Pay, PhonePe
  • Bank Transfer: NEFT, RTGS, IMPS
  • Cash Payment: At our office
  • EMI Options: Available for select packages

Yes, absolutely! We prioritize your security:

  • SSL encrypted website for secure transactions
  • PCI DSS compliant payment gateway
  • No storage of sensitive payment information
  • Secure booking confirmation system
  • 24/7 customer support for any issues

Our customer support team is available through multiple channels:

  • Phone: Call us during business hours
  • Email: Send us an email anytime
  • WhatsApp: Quick messaging support
  • Live Chat: Available on our website
  • Office Visit: Visit our Kolkata office

We aim to respond to all inquiries within 24 hours.

Still Have Questions?

Can't find the answer you're looking for? Our customer support team is here to help!

Contact Us