Frequently Asked Questions

Booking a tour package with Friends Travels is easy! You can:

• Visit our Packages page and select your desired tour.
• Fill in the booking form with your details.
• Make payment via bank transfer or UPI.
• Receive booking confirmation via email within 24 hours.

Alternatively, you can call us at +91 98302 76259 or visit our office.

You will need the following documents for booking:

• Valid government-issued ID (Aadhaar, Passport, Driver's License).
• Contact details (phone and email).
• Travel date and preferred package details.
• For international travel, passport and visa are required.

Yes! Friends Travels offers customized tour packages based on your preferences.

• Choose your destinations and duration.
• Select hotel category and preferences.
• Add optional activities and excursions.
• Customize group size and travel dates.

Contact our travel experts at friendstravels234@gmail.com for a custom quote.

We accept the following payment methods:

• Bank Transfer: Direct bank transfer to our account.
• UPI: Google Pay, PhonePe, Paytm, and other UPI apps.
• QR Code: Scan our QR code for instant payment.
• Cash: At our office in Kolkata.

Yes, we require an advance payment to confirm your booking. You can choose:

• 30% Advance: Pay 30% upfront and the remaining amount before departure.
• Full Payment: Pay the entire amount at the time of booking.

The remaining amount (if any) must be paid at least 7 days before the travel date.

Our cancellation policy varies based on when you cancel:

• 60+ Days: 90% refund (minus 10% processing fee).
• 30-59 Days: 75% refund.
• 15-29 Days: 50% refund.
• 7-14 Days: 25% refund.
• Less than 7 Days: No refund.

Please see our Cancellation Policy for more details.

To cancel your booking, please contact us through:

• Email: friendstravels234@gmail.com
• Phone: +91 98302 76259
• WhatsApp: +91 98302 76259

Please have your booking ID ready for faster processing.

Our tour packages generally include:

• Accommodation: Premium hotels and resorts.
• Meals: Breakfast and dinner daily.
• Transport: All transfers by private vehicle.
• Sightseeing: Guided tours as per itinerary.
• Guide: Expert local guide.

Please check the package details for specific inclusions.

We strongly recommend purchasing travel insurance before your trip. Travel insurance covers:

• Medical emergencies and hospitalization.
• Flight cancellations or delays.
• Baggage loss or theft.
• Personal liability and accidents.

Contact us for travel insurance recommendations.

We recommend packing the following items:

• Clothing: Weather-appropriate clothes (check destination weather).
• Footwear: Comfortable walking shoes and sandals.
• Essentials: Sunscreen, hat, sunglasses, and insect repellent.
• Documents: ID proof, booking confirmation, and travel insurance.
• Medicines: Personal medications and basic first-aid kit.

A detailed packing list will be sent after booking confirmation.

Our office hours are:

• Monday - Friday: 9:00 AM - 7:00 PM
• Saturday - Sunday: 9:00 AM - 8:00 PM
• Holidays: 9:00 AM - 8:00 PM

You can also reach us via phone or WhatsApp outside these hours.

You can contact us through the following channels:

• Phone: +91 98302 76259
• WhatsApp: +91 98302 76259
• Email: friendstravels234@gmail.com
• Address: Room-2 Ground Floor, Commercial Complex Building, Behala Chowrasta, Opp. Vivekananda Women's College, Kolkata-700034

Yes, Friends Travels is a registered travel agency operating since 2007. We are:

• Licensed tour operator.
• Registered with local tourism authorities.
• Committed to providing safe and reliable travel services.
• Trusted by thousands of happy travelers.