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Help Center

Help Center

Travel Help & Guides

Find comprehensive guides, tutorials, and step-by-step instructions to help you navigate our travel platform and make the most of your booking experience with Friend Travels Kolkata.

Find Tours

Learn how to search and discover the perfect tour packages for your travel needs.

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Book Online

Step-by-step guide to booking tours, hotels, and bus tickets online.

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Manage Bookings

How to modify, cancel, or track your existing bookings and reservations.

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Get Support

Contact our support team and get help with any issues or questions.

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Detailed Help Guides

How to Find Tours

Step 1: Visit Tours Page

Go to our Tours page to browse all available tour packages.

Step 2: Use Filters

Filter tours by destination, duration, price range, or category to find your perfect match.

Step 3: Read Details

Click on any tour to view detailed information including itinerary, inclusions, and pricing.

Step 4: Check Availability

Select your preferred travel dates to check availability and get accurate pricing.

How to Book Online

Step 1: Select Package

Choose your preferred tour, hotel, or bus service from our website.

Step 2: Fill Details

Enter passenger information, travel dates, and any special requirements.

Step 3: Review & Pay

Review your booking details and proceed with secure online payment.

Step 4: Confirmation

Receive instant booking confirmation via email and SMS.

How to Manage Bookings

Step 1: Access Booking

Use your booking reference number to access your reservation details.

Step 2: Make Changes

Modify travel dates, passenger details, or package options as needed.

Step 3: Cancel if Needed

Cancel your booking and check refund eligibility based on our policy.

Step 4: Track Status

Monitor your booking status and receive updates on any changes.

How to Get Support

Step 1: Check FAQ

First, visit our FAQ page for quick answers to common questions.

Step 2: Contact Support

Call, email, or WhatsApp our support team for personalized assistance.

Step 3: Emergency Help

For urgent issues during travel, use our 24/7 emergency support line.

Step 4: Follow Up

Track your support ticket and receive updates on resolution progress.

Video Tutorials

How to Book a Tour

Step-by-step video guide on booking tour packages online.

5 min
Hotel Booking Guide

Complete tutorial on booking hotels and accommodations.

4 min
Bus Ticket Booking

How to book bus tickets and select seats online.

3 min

Common Issues & Solutions

Payment Failed

Issue: Payment transaction failed during booking.

Solution:

  • Check your internet connection
  • Verify card details and balance
  • Try alternative payment methods
  • Contact our support team for assistance
Booking Not Confirmed

Issue: No confirmation received after booking.

Solution:

  • Check your email spam folder
  • Verify your contact details
  • Contact support with booking reference
  • Check booking status on our website
Date Change Request

Issue: Need to change travel dates.

Solution:

  • Contact us at least 7 days before travel
  • Check availability for new dates
  • Pay any applicable change fees
  • Receive updated confirmation
Website Navigation

Issue: Difficulty navigating our website.

Solution:

  • Use the search function
  • Browse by categories
  • Use filters to narrow options
  • Contact support for guidance

Need More Help?

Our support team is ready to assist you with any questions or issues you may have.