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Privacy Policy

Privacy Policy

Your Privacy Matters

At Friend Travels Kolkata, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our travel services.

Information We Collect

Personal Information
  • Full name and contact details
  • Email address and phone number
  • Passport and ID information
  • Travel preferences and requirements
  • Payment and billing information
Technical Information
  • IP address and device information
  • Browser type and version
  • Website usage and analytics
  • Cookies and session data
  • Location data (with consent)

How We Use Your Information

Travel Services
  • Process tour bookings and reservations
  • Arrange hotel accommodations
  • Book transportation services
  • Provide travel documentation
  • Send booking confirmations
Customer Support
  • Respond to inquiries and requests
  • Provide travel assistance
  • Handle complaints and issues
  • Send important updates
  • Emergency support during travel
Service Improvement
  • Analyze website usage patterns
  • Improve our services and offerings
  • Personalize user experience
  • Develop new features
  • Conduct market research
Legal Compliance
  • Comply with legal obligations
  • Prevent fraud and abuse
  • Maintain security standards
  • Protect our rights and property
  • Resolve disputes

Information Sharing

We Do Not Sell Your Data

Friend Travels Kolkata does not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

Encryption

All sensitive data is encrypted using industry-standard SSL/TLS protocols.

Access Control

Strict access controls ensure only authorized personnel can access your data.

Regular Updates

We regularly update our security measures to protect against new threats.

Your Rights

Access Your Data

You have the right to request access to the personal information we hold about you.

Update Information

You can request corrections to any inaccurate or incomplete personal information.

Delete Data

You can request deletion of your personal information, subject to legal requirements.

Opt-Out

You can opt-out of marketing communications and data processing activities.

Cookies Policy

Contact Us

Privacy Officer

Email: privacy@friendtravels.com

Phone: +91 98765 43210

Address: 123 Travel Street, Kolkata, West Bengal, India - 700001

Data Protection

For any questions about this privacy policy or data protection practices, please contact our privacy officer.

Contact Us
Policy Updates

This privacy policy may be updated from time to time. We will notify you of any significant changes via email or website notice. The last updated date is shown below.

Last Updated: January 2025

Version: 1.0